Can I contact you for help on Facebook Messenger?

Yes, but keep in mind it is for casual requests to sales and general inquiries — for example, issues that don’t really need to be documented by our team (or you).

• Which hosting plan do you recommend for my site?
• Can you point me to the service you recommend ordering?
• How can I help with SlickStack contributions?
• Does your WordPress plugin do XYZ?
• My client is on LittleBizzy but I’m not sure about XYZ?
• You support ticket system seems broken?

For any serious or otherwise legitimate concerns, either technical or otherwise, we do require those to be submitted via our normal email ticket system.

• I’m seeing an error message, can you help me diagnose it?
• Can you recommend some solutions to my website that you host?
• I can’t login to SFTP, can you help me figure it out?
• My developer is telling me to do XYZ on this site, should I do it?
• etc

In summary, we are experimenting with Messenger due to receiving so much email spam, and demands from non-customers re: various issues. However we do not consider it an official support channel and you should not expect an immediate response in any case. For legitimate issues or problems please always open a support ticket, which will help both us stay more organized and document any technical issues that exist for future reference. Thanks!