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proper way to appeal a suspended Google Maps profile?

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  • #42544
    Elizabeth
    Guest

    My client has a hard suspension, they still have access to appeal but that’s about it… the business is real, they took over a old restaurant but changed the name and have a new business license. but they uploaded one of the old photos from the old listing (outdoor view) and I think that triggered it getting suspended. I don’t want to appeal the wrong way and get it permanently suspended!

    #42545
    Peter
    Guest
    #42546
    Christina
    Guest

    When you go to the GMB Appeals portal, does it say the type of appeal and link you to the information page?

    #42547
    Madison
    Guest

    When you go to the GMB Appeals portal, does it say the type of appeal and link you to the information page?

    Yes it says Policy Violation and link is:

    https://support.google.com/business/answer/13762416

    And says “Eligible for appeal”

    #42548
    Ronald
    Guest

    Submit appeal
    You have the option to add evidence after submitting your appeal. Learn more about evidence types.
    Evidence needs to be added within 60 minutes for it to be included in your appeal.

    https://support.google.com/business/answer/13597551

    #42549
    Laura
    Guest

    From the cases I’ve seen, providing a business license and utility bill AND fixing whatever details on your profile that are inaccurate or violate guidelines are pretty much the 3 main requirements:

    Google just suspended my business profile because they say it doesn't exist (10 year old profile with many reviews 4.9 star rating)
    byu/Whalefisherman inGoogleMyBusiness

    #42550
    Andrea
    Guest

    Yes. From the linked Support Answers above it says:

    Depending on the context of your appeal, the following are examples of evidence that can help strengthen your appeal:

    – Official business registration
    – A business licence
    – Tax certificates
    – Utility bills for the business such as:
    — Electricity
    — Phone
    — Cable
    — Internet

    Tip: For any documents that you submit as evidence, check that the business name and address match the profile that you want to make an appeal for.

    #42553
    Joyce
    Guest

    #42554
    Harold
    Guest

    Here’s the link to the Appeals tool btw –> https://support.google.com/business/?p=manage_appeals

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